Terms & Conditions

Terms & Conditions
Last Updated: October 2025

Welcome to HotStep.shop.

By accessing or purchasing from our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.

🔹 1. General Information

This website is owned and operated by HotStep (referred to as “we”, “our”, or “us”).

Throughout the site, the terms “you”, “your”, and “customer” refer to the user or buyer of our products.

By visiting our website or purchasing from us, you engage in our “Service” and agree to these Terms of Use, including all additional policies (Privacy Policy, Refund Policy, and Shipping Policy) referenced herein.

🔹 2. Use of Website

You agree:

  • To use this website only for lawful purposes.

  • Not to copy, reproduce, sell, or exploit any content, image, or product listing without written permission from HotStep.

  • To provide accurate and up-to-date personal and address information when placing an order.

Any misuse, fraudulent activity, or violation of these terms may result in suspension or cancellation of your order and/or account.

🔹 3. Product Information

All products sold on HotStep.shop are wellness supplements intended to support overall well-being.

  • They are not intended to diagnose, treat, cure, or prevent any disease.

  • Results may vary from person to person depending on lifestyle, body type, and individual response.

Always consult a qualified healthcare professional before starting any supplement, especially if you are under medication, pregnant, nursing, or have any pre-existing health conditions.

🔹 4. Pricing and Payment

  • All prices are listed in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise.

  • We reserve the right to change prices, discounts, or promotional offers without prior notice.

  • Orders are processed only after successful payment confirmation (except for COD orders).

  • For Cash on Delivery (COD) orders, please pay the exact amount to the delivery agent at the time of delivery.

🔹 5. Order Acceptance and Cancellation

  • Placing an order does not guarantee acceptance.

  • Orders may be cancelled, delayed, or refused due to stock unavailability, payment failure, suspected fraudulent activity, or incorrect customer details.

  • You may cancel your order within 6 hours of placing it or before dispatch, whichever is earlier.

  • Once an order has been shipped, cancellation is not possible.

🔹 6. Shipping and Delivery

Delivery timelines are outlined in our Shipping Policy.

We are not responsible for delays caused by courier partners, natural disasters, weather conditions, public holidays, or any unforeseen circumstances beyond our reasonable control.

🔹 7. Returns and Refunds

Our Refund & Return Policy explains how we handle returns, replacements, and refunds.

Please review the policy carefully before initiating any return request.

🔹 8. Intellectual Property Rights

All text, graphics, logos, images, website designs, and content available on this website are the intellectual property of HotStep.

Unauthorized use, copying, reproduction, distribution, or modification of any content is strictly prohibited without prior written consent.

🔹 9. Limitation of Liability

HotStep shall not be held liable for any:

  • Direct, indirect, incidental, special, or consequential damages arising from the use or misuse of our products.

  • Allergic reactions, adverse effects, or side effects resulting from failure to follow the recommended usage instructions.

All users are responsible for using products strictly as directed on the packaging or accompanying instructions.

🔹 10. Privacy

Your privacy and personal information are protected in accordance with our Privacy Policy.

We do not sell, rent, or share your personal information with unauthorized third parties without your consent, except where required by law or necessary to provide our services.

🔹 11. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of Gurugram, Haryana, India.

🔹 12. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

📧 Email: support@redmi.hotstep.shop
📱 WhatsApp: +91-7838666344
🌐 Website: redmi.hotstep.shop
🕐 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM

🌿 Our Commitment

At HotStep, transparency, trust, and customer satisfaction remain at the heart of everything we do.

By continuing to use our website and purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

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